Refund policy

Last updated: 7 September 2026

Every order is covered by 30-day damage cover and by shipping protection. Both are included at no cost.

If it arrives damaged
The lamp is epoxy resin on a solid wood base and it travels a long way. If yours arrives cracked, chipped or broken, email contact@aphelionglow.com within 30 days of delivery with a photo. We will send a replacement or issue a full refund, whichever you prefer.
Do not send the damaged lamp back. Return freight would cost more than the lamp is worth. Keep it or dispose of it.

If it never arrives
Shipping protection is included on every order. If tracking shows your parcel as lost, or it is marked delivered and was stolen, email us and we will send another one. There is no claim form and no dispute about proof of delivery.

If you change your mind
Contact us within 30 days of delivery and we will accept a return for a refund, provided the lamp is unused and in its original packaging. Return shipping is at your expense, and we recommend a tracked service — we can only refund what arrives back intact.

Because the lamp is hand-poured, small differences in cloud structure, colour depth and wood grain between your piece and the photographs on this site are expected. These are not defects.

European Union: 14-day right of withdrawal
If your order ships to an address in the European Union, you may cancel within 14 days of delivery for any reason and without justification. The lamp must be unused and in its original packaging. Return shipping is at your expense unless the item was damaged or incorrect. This right cannot be waived.

Refunds
Approved refunds go to your original payment method within 10 business days. Your bank may take a few days more. If more than 15 business days have passed since we confirmed your refund, email contact@aphelionglow.com.

Cancelling before dispatch
Orders can be cancelled in full any time before dispatch. Most orders leave within 1 to 3 days.

Aphelion Glow · contact@aphelionglow.com